Braxtel Communications is a Worldwide Developer of Contact Centre Software solutions, which enhance companies’ communications regardless of the media type selected by the customer. The exciting combination of intelligent routing of ACD Calls, Chat and email with self-service solutions and transactional Recording capability all underpinned by a full commitment to Artificial Intelligence and comprehensive business analytics positions Contact Q as the most influential product in its class.
Sophistication with affordability!
CQ works on-premise, in the CLOUD or as a flexible hybrid, in physical or Virtualized environments, alongside vendors including Alcatel-Lucent, Avaya, Ericson-LG, Mitel, NEC, Shoretel, Samsung, Grandstream & Wildex, to provide complete contact control and business accountability.
The CQ Trojan Horse gateway also allows full deployment on any legacy environment, Expensive ageing Avaya or Nortel systems can be protected with this modern and intelligent contact solution, allowing the customer to budget sensibly and effectively.
CQ delivers a customisable overlay, ensuring optimization of resources and staff and increasing customer interactions.
Braxtel provides support services and customer helpline, and a complementary range of project professional services to our Partners and allows for immediate onboarding, minimising our partners' risk and initial financial exposure.