Seminars

AI and the Future of Call and Contact CentresTheatre 2

Panel Debate: Adrian Barnard, MD - Alphabeta Solutions

Day 1
03:45 PM - 11th September

Does Artificial Intelligence signal the end of the call and contact centre worker? In this seminar Adrian Barnard will dissect the impact of AI in the contact centre and how the Channel can take advantage of this technology to benefit their customer base.

Host: Adrian Barnard, MD – Alphabeta Solutions

Panelists: Gregg Widdowson, Customer Engagement Solution Sales Leader – Avaya UK&I, Nick Thwaites, CEO of Braxtel Communications, Stuart Dorman, CIO – Sabio,