John Work is a Sales Engineering Manager with over 15 years of experience supporting commercial and enterprise customers across the US and EMEA. Throughout his career, he has helped teams navigate major platform transitions—from legacy on-premise systems to cloud-based solutions, and now to AI-native communications platforms.

As AI and agentic systems become foundational to modern technology stacks, John focuses on how presales organizations must evolve beyond traditional demos. He emphasizes strong discovery, sound technical judgment, and clear differentiation to drive meaningful, measurable customer outcomes.