Mark is an independent telecoms advisor and industry commentator with over 20 years’ experience across UK connectivity, voice, mobile and digital transformation.

He works with SMEs, public-facing organisations and channel partners to navigate high-risk transitions such as the PSTN switch-off, with a focus on practical delivery, customer protection and long-term trust rather than short-term sales outcomes.

Mark is known for translating complex regulatory and technical change into clear, plain-English guidance. His work centres on identifying hidden legacy dependencies, supporting responsible customer communication, and ensuring migrations are fit-for-purpose — particularly in environments where failure carries real operational or reputational risk.

A regular industry speaker, Mark previously spoke at Channel Live on the ethical and commercial realities facing the channel during accelerated technological change. As a moderator, he brings a strong emphasis on accountability, transparency and outcome-led discussion.