Terry Chana is the Services Innovation Director at XMA, leading the Office of the CTO and shaping how technology strategy, internal capability, and partner ecosystems are translated into scalable, market-ready digital services across the public and private sectors.

Working at the intersection of architecture, commercial strategy, and customer outcomes, Terry helps organisations move from product-led selling to structured, advisory-led engagement. He defines external technology vision, governs service portfolios from concept through to market launch, and acts as senior technical sponsor for CXO-level engagements.

Known for building trust through disciplined discovery and outcome-led conversations, Terry strengthens executive relationships and ensures services are designed around clear, measurable customer value.